Before starting

Date and time settings

Make sure your computer's date and time settings are correct.

Windows 10 automatically adjusts your date and time for you and only allows you to adjust the time if you disable this feature.

If the wrong date and time are set, or you need to change the time or time zone, follow the steps in this guide which covers all versions of Windows and Mac operating systems.

Windows 32-bit or 64-bit

Follow the steps below to determine whether you're running a 32-bit or 64-bit version of Windows. If you already know then you may skip directly to the next section.

Windows 8 / Windows 10

In the Windows search box, type system information and select the System Information icon

If you can't find the search box (likely because it's been disabled) or you have another version of Windows, i.e. WIndows 7 or earlier, follow this guide to determine whether you're running a 32 or 64-bit.

On the right hand-side look for System Type. If the System Type value includes "x86" in it, you will be running 32-bit. If the System Type value includes "x64" in it, then you're running a 64-bit.

This machine is running a 64-bit version of Windows 10